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Medical Insurance Claim Advice, Health Insurance Claim Support

MALAYSIA MEDICAL AND HEALTH INSURANCE CLAIMS GUIDELINES SUPPORT
 
 
 
 
INSURANCE CLAIMS SUPPORT AND UNDERWRITING GUIDELINES
 
MMI Claim Careline (office hours) : + 603 - 9286 3323.
 
 
 
 
 
 
MMI 24 hours Claim Notification on
 
SMS, Whatsapps, Wechat,Viber, Line : + 6011 - 1223 9838
 
 
 
 
 
 
MMI Claim Fax services (office hours) : + 603 - 9282 3232
 
MMI Claim Email Support / enquiry / claim notification : mmicare@medicalinsurance.com
 
MEDICAL ASSISTANCE SERVICES
HELPLINE INFORMATION
FROM MALAYSIA INSURANCE COMPANIES
 
Medical / Hospital Insurance
 
Hospital Admission & Discharge Call Centre
(Helpline Daily 24 hours)

Lonpac Medical Assistance Helpline
Fixed Line : +603-7965 3882.

The Pacific Insurance Medical Assist Call Center
Fixed Line : +603 7628 3992,
Fixed Line : +603-7965 5660.

Allianz Medical Assistance Call Center
Toll Free : 1 800 88 1311 (Life)
Toll Free : 1 800 88 1138 (Non Life)
 Fixed Line : +603-7954 4629 (Life) 
Fixed Line : +603-7628 3600 (Non Life)

MSIG Medical Assistance Call Center
Toll Free : +603-7956 1233

Zurich Medical Assistance Call Center
Toll Free : 1 300 80 0020
Fixed Line : +603-7803 2003


TRAVEL ASSISTANCE SERVICES
HELPLINE INFORMATION
FROM MALAYSIA INSURANCE COMPANIES
 
Travel Insurance
 
Worldwide Assistance Call Centre
 
 
 
 
(Helpline Daily 24 hours)
 

 
Lonpac Travel Worldwide Assistance Helpline
Fixed Line : +603 2711 8299

AIG Travel Guard Worldwide Helpline
Fixed Line : +603 2772 5600

Allianz Travel Worldwide Assistance Helpline
Fixed Line : +603 7628 3919,
Fixed Line : +603-7965 3919.

 
MSIG Travel Worldwide Assistance Helpline
 
Fixed Line : +603-7965 3930


EMERGENCY EVACUATION MEDICAL ASSISTANCE
 
HELPLINE INFORMATION
 
FROM MALAYSIA INSURANCE COMPANIES
 
Emergency Evacuation& Repatriation Services
 
Medical Assistance Call Centre
 
 
 
 
AIG Worldwide Medical Assistance Call Centre
 
Fixed Line : +603-2772 5600
 
 
 
 
 
 
 
Zurich Worldwide Medical Assistance Call Centre
Fixed Line : +603-7956 1233
 
 

MMI CLAIMS ADVICE AND ASSISTANT PROGRAM  
Introduction

"MMI" CLAIMS ADVISORY UNIT (MMI-CAU) 索赔咨询单位

The "MMI" CLAIMS ADVISORY UNIT (MMI-CAU) was formed in the year 2010 order to assist "MMI" Insured/Client in their claims matters which scope encompasses the dispensing of advise on insurance and legal related matters, submission of documents to the Insurers and acting as an intermediary between the Insured and Insurer. The main task of CAU is to ensure that both the Insurer and Insured are given the best service by providing the best solution to matters pertaining to claims.

"MMI-CAU" is headed by "MMI" Founder cum President Mr Anthony Chin and assisted by Ms. Anna Sim. "MMI-CAU" handles claims pertaining to several classes which are individually handled by specific, designated persons.

 
"MMI" Claim Unit team members lead by Ms Veronica Yap will handles claims with regards to the Individual and Group Hospitalisation & Surgical Insurance Schemes.

The primary task of "MMI-CAU" is to maintain efficiency and an optimum service standard in the process of claims handling. Procedures are to be strictly adhered to in order to ensure that deadlines are met particularly in relation to Insurers who are compelled to conform with ISO standards. It is the responsibility of "MMI-CAU" to ensure that the Insured parties are regularly updated on the claims status in order to keep them informed on the progress of their claims.

There is currently in place, a proper reporting system to the Insured parties, the Insurer as well as the Management team. This system has been designed with the purpose of creating a more pro-active working environment. With this system in place, it enables the Insured parties as well as the Insurers to be handled in a professional manner whilst simultaneously maintaining a cordial relationship with both parties.

"MMI-CAU" is geared towards providing the best claims services to both the Insured as well as the Insurer. The objective of "ACPG-CAU" is to ensure that both the Insurer as well as the Insured are satisfied with the decision pertaining to the claim. Hence, under the circumstances, regardless of whether or not claims are settled, it is always necessary to provide a proper explanation which is substantiated and justified with facts in order to avoid any uncertainty, disputes and challenges pertaining to the same.

The mission of "MMI-CAU" is to be the
"
'Most Efficient, Effective and Reliable Department for Insurance Claims’.

The vision of "MMI-CAU" is to be the
'Solution Provider for All Types of Insurance Claims’.

"MMI CAU" 12 points Claims Service Standard (CSS)

01) Pay immediate attention to a loss.
02) Documentation & Standardize claims procedure.
03) Priority of claims (Not applicable for non liability claims)
04) Policy advise, condition & coverage (coordination).
05) Coordination with property & liability (if any) surveyor.
06) Insurer's Interest
07) Our Company Interest e.g. additional premium, reinstate of loss, additional premium for under insurance.
08) Pay attention to customer's opinion / view and to provide claims advise.
09) Future business (assistance case)
10) Claims status and immediate response to status of loss, withdrawal.
11) Claims analysis during renewal (loss ratio)
12) Our customer's satisfaction.

 
"MMI" Claim Unit Helpline

"MMI" Claim Careline (office hours): + 603   - 9286 3323.

"MMI" 24 hours Claim Notification on

SMS, Whatsapps, Wechat,Viber, Line : + 6011 - 1223 9838

"MMI" Claim Fax services (office hours) : + 603   - 9282 3232

 "MMI" Claim Email Support / enquiry / claim notification : mmicare@medicalinsurance.com.my

"MMI" Claim Skype Account : medicalinsurance.my (during office hours).

"MMI" Office Hours, Monday to Friday 9.00am until 5.30pm. 

 
 
 
 
MALAYSIA MEDICAL INSURANCE ORGANISATION (MMI)
OFFICE LOCATED AT
158-3-7, BLOK 158, 3RD FLOOR, KOMPLEKS MALURI,
JALAN JEJAKA, TAMAN MALURI, CHERAS,
55100 KUALA LUMPUR, MALAYSIA.

OFFICE CONTACT
+603-9286 3323
 
FAX NUMBER
+603-9282 3232
 
EMAIL ADDRESS
enquiry@medicalinsurance.com.my

HOMEPAGE
www.medicalinsurance.com.my
 
 
 
 
 


Medical Insurance Claim Advice
MAKING A CLAIM
1. Please notify the your servicing MMI senior advisor or Insurer Claims Department or MMI Customer Service Department immediately of any possible claims.
 
 
2. You can contact your servicing MMI senior advisor for the necessary requirements or you can obtain the information and claim form at MMI website www.medicalinsurance.com.my. Alternatively, please call MMI Customer Service Line at +603 - 9286 3323 and our MMI Customer Service Officers will be pleased to advise you on the Claim requirements and appropriate forms to complete. 
 
3. You can also visit our nearest Insurer Branches. Please refer to Insurer's list of Branches Addresses.
 
4. Complete the required forms (Claim Form). 
 
5. Submit the completed forms and supporting documents to us via your servicing MMI senior advisor or MMI Head Office or you may also submit the documents directly to insurer.
 
 
 
CLAIM STATUS ENQUIRIES
 
You may check the status of your submitted claim via the following options :
1. Through your servicing MMI senior advisor or contact insurer claim department.
2. Contact MMI Customer Service line at +603-9286 3323.
3. Send us an email mmicare@medicalinsurance.com.my
 
 
  Note: The above information serves as a guide. In the event that you have any queries on the above, kindly contact your servicing MMI senior advisor, MMI Customer Service at +603-9286 3323 or write to us at mmicare@medicalinsurance.com.my.
 
 
 
 
 
Types of Claims
 
 
 
 
 
 
 
 
1. A. Death Claims
Accidental/Unnatural Death Documents Required
i. Duly completed Death Claim Form
ii. Medical report pertaining to the cause of death (where applicable)
iii. Original Policy Document
iv. Certified True Copy of Death Certificate
v. Certified True Copy of Deceased's IC/Birth Certificate
vi. Certified True Copy of Claimant's IC and:
 
Claimant - Documents Required (Original or Certified True Copy)
Spouse - Marriage Certificate
Children - Birth Certificate of Claimant
Parent - Birth Certificate of Deceased
Sibling - Birth Certificate of Deceased and Claimant
 
 
vii. Others: Biopsy, MRI, scan and investigation results ( where applicable)
viii. Original post Morten report ( for Accidental Death only)
ix. Police report ( for Accidental Death only)
x. Newspaper cutting ( for Accidental Death only)
xi. Hospital's itemized bills
xii. Hospital's original receipts
 
 
Note:
Original or Certified True Copy of death certificate and proof of entitlement must be produced at the Customer Centre and will be returned immediately after verification. Death Certificate certified by your lawyer or any Notary Public is also accepted.
 
 
If death occurred abroad, the death certificate and all related documents must be authenticated by the Malaysian Embassy. All non-English documents need to be translated into English by a certified translator. The translated documents must be authenticated by a Notary Public.
 
 
 
2. B. Crisis Cover Claims
Documents Required
i. Duly completed Crisis Cover Claim Form
ii. Medical report pertaining to your medical condition
iii. Original Policy Document
iv. Others: Biopsy, MRI, scan and investigation results (where applicable)
 
 
Note:
a. If Cancer or Coronary Artery Disease Requiring Surgery and Heart Attack occurs 90 days from the date of issue of benefit or at the date of reinstatement, Crisis Cover Benefit will not be payable.
b. For Crisis Cover Provider claim, Life Assured must survive 30 days from the date of diagnosis for benefit to be payable
 
 
3. C. Total & Permanent Disability Claims
Documents Required
i. Duly completed TPD Claim Form
ii. Total & Permanent Disability Medical Report
iii. Original Policy Document
iv. Others Supporting Test/Laboratory Report : Biopsy, MRI, scan and investigation results (where applicable)
 
 
4. D. Personal Accident (PA ), Weekly Indemnity income & Accidental Medical Reimbursement
Documents required
i. Duly Completed Claim Form
ii. Personal Accident Medical Report
iii. Police Report (if any)
iv. Original itemised bills
v. Original receipts
 
 
 
5. E. Hospitalasation and Surgical Medical Expenses Reimbursement
Documents Required
i. Duly completed Hospitalisation Claim Form
ii. Hospitalization Medical Report
iii. Others: Biopsy, MRI, scan and investigation results (where applicable)
iv. Original itemised bills
v. Original receipts
 
 
6. F. Pre & Post Hospitalization/Emergency Accident Treatment Claims
Documents Required
i. Duly completed Hospitalization Claim Form
ii. Hospitalization Medical report pertaining to your medical condition (For Emergency Accidental Treatment only)
iii. Original itemised bills
iv. Original receipts
 
 
7. G. Hospital Benefits/Daily Hospital Benefit Claims
Documents Required
i. Duly completed Hospitalization Claim Form
ii. Medical report pertaining to your medical condition
iii. Itemized bills (certified photocopy is allowed)
 
 
8. H. Surgical and Nursing (S&N) Claims
Documents Required
i. Duly Completed S&N Claims Form
ii. Hospitalization Medical Report
iii. Original itemised Bill
iv. Original receipts
 
 
 
9. I. Excess amount of Hospitalasation and Surgical Medical Expenses not covered by employer/other insurers
Documents Required
i. Duly completed Hospitalization Claim Form
ii. Certified True Copy of Medical report pertaining to your medical condition
iii. Others: Biopsy, MRI, scan and investigation results (where applicable)
iv. Certified True Copy of itemized bills
v. Certified True Copy of original receipts
vi. Letter from employer/other insurers indicating the amount paid.
 
 
 
 

 
Claims FAQ 
 
1. Who can certify claims documents?
  • Insurer Head Office or Branch Officers
  • Commissioner of Oaths
  • Notary Public
  • Advocate and Solicitor
  • Justice of Peace
  • Ketua Balai Polis
2. Where can I obtain the claims form required for submission?
You may contact your servicing MMI senior advisor or Insurer Claim Department or MMI Customer Service at +603-9286 3323 or you can also write to MMI at mmicare@medicalinsurance.com.my.
 
3. How do I submit my claim?
You may submit the completed forms and supporting documents to us via servicing MMI senior advisor or MMI Customer Service Departmen or directly to Insurer Claim Department.
 
4. What happens after i submit my claim?
Once a claim had been submitted to us via servicing MMI senior advisor or MMI Customer Service Departmen or directly to Insurer Claim Department, insurer claim department officer will assess it based on the terms and conditions of the policy.
When a decision had been made or in the event that we require further clarification or details, Insurer Claim Department will notify you in writing.
 
5. How do I check on the progress of my claims submission?
Once a claim has been submitted to us, you may contact MMI senior advisor or Insurer Claim Department or MMI Customer Service at +603-9286 3323 or write to MMI at mmicare@medicalinsurance.com.my for more information on your claims progress.
 
 
6. Can I appeal for a reassessment?
You may write in your appeal, together with relevant supporting documents for us to reassess your claims again.
Any assistance, please contact MMI Customer Service Department +603-92863323 or email mmicare@medicalinsurance.com.my.

7. How long will I have to wait for my claims cheque?
The time taken will depend on the completeness of the documentation received.
If all requirement document is fully completed, claim cheque should delivery with 30 days.
 
8. Whose name will the claims cheque be issued under?
For death claims, the claims cheque will be issued to the beneficiary / or the assignee of the policy. For life claims, the claims cheque will be issued to the assured / policy owner or the assignee of the policy.
 
9. If my employer / other insurer does not covered my medical expenses in full, can I claim the balance under my medical insurance policy arranged by MMI?
Yes, you may submit your claims documentation to us via servicing MMI senior advisor or MMI Customer Service Departmen or directly to Insurer Claim Department and insurer will assess it in accordance with your policy terms and conditions. Please refer to the amount that was not covered by your employer / other insurers for the document requirements.
 
10. What is Pre Hospitalization?
Pre Hospitalization refers to the expenses incurred at the clinic / hospital prior to your admission to the hospital. 
 
Eg: You consulted your nearby clinic for fever and your doctor referred you to be admitted to the hospital for dengue fever. In this scenario, you may claim for the clinic consultation payment under Pre Hospitalisation.
 
Important note : Only applicable for expenses incurred up to 30 days* prior to hospitalization.
*Different Medical Insurance Policy will have different days or benefits or terms. 
 
 
 
11. What is Post Hospitalization?
Post Hospitalization refers to the expenses incurred at the specialist clinic/ hospital after your admission and subsequent discharge from the hospital.

Eg: After your discharge from the hospital, you go for follow-up with your doctor. In this scenario, the payment for the follow up will be part of the post hospitalisation expenses.

Important note:

i) Only applicable for expenses incurred 90 days after the hospitalisation.

*For different of Medical insurance policy will be different days coverage or benefits or terms.
 

ii) Follow-up treatment must be by the same attending physician.

Tips : If your follow up is with a different doctor, please ask the doctor to indicate on the receipt the diagnosis and the type of treatment endorsed by the doctor.
 
 
 
12. What is Emergency and Accident Treatment (EAT)?
EAT refers to consultation and medical expenses incurred upon an accident. For example, you suffer injuries due to an accidental fall and seek treatment for the injuries sustained.
Important note: Only applicable if medical treatment is sought within 48 hours from the accident and for expenses incurred within 30 days* from the date of the accident.
Tips: If your medical bills are below RM 500.00*, please ask the doctor to indicate the date of accident, nature of accident and the type of treatment on the receipt*.
 
* Please refer your actual medical insurance policy benefits or terms and condition.
 
13. What is Co-Insurance or Co-payment?
 
Co-Insurance is a cost sharing arrangement between you and the insurer whereby you will need to pay a specified percentage of the cost of your eligible benefit.
 
14. If I am admitted overseas, will I still be able to claim back the expenses incurred?
For overseas medical expenses, please submit in your claim and we shall assess it accordingly as per the terms and conditions stated in your annexure.
 
 
Note: The above information serves as a guide. In the event that you have any queries on the above, kindly contact your MMI senior advisor / Insurer Customer Service department / MMI Customer Service Department at +603-92863323 or write to us at mmicare@medicalinsurance.com.my.
 
 
 
 
Malaysia Insurance Company Listing
 
Life and General Insurance Business
1) American International Assurance Bhd   
2) Etiqa Insurance Berhad   
3) ING Insurance Berhad   
4) MCIS Zurich Insurance Berhad   
5) Prudential Assurance Malaysia Berhad   
6) Zurich Insurance Malaysia Berhad


Life Insurance Business Only 
1) AXA Affin Life Insurance Berhad   
2) Allianz Life Insurance Malaysia Berhad   
3) AmLife Insurance Berhad   
4) CIMB Aviva Assurance Berhad   
5) Great Eastern Life Assurance (Malaysia) Berhad   
6) Hong Leong Assurance Berhad   
7) Manulife Insurance Berhad   
8) Tokio Marine Life Insurance Malaysia Bhd   
9) Uni.Asia Life Assurance Berhad   
 
General Insurance Business Only
No.         
01) ACE Jerneh Insurance Berhad   
02) AIG Malaysia Insurance Berhad   
03) AXA Affin General Insurance Berhad   
04) Allianz General Insurance Company (Malaysia) Berhad   
05) AmG Insurance Berhad   
06) Berjaya Sompo Insurance Berhad   
07) Danajamin Nasional Berhad   
08) Kurnia Insurans (Malaysia) Berhad   
09) Lonpac Insurance Berhad   
10) MSIG Insurance (Malaysia) Berhad   
11) Multi-Purpose Insurans Berhad   
12) Overseas Assurance Corporation (Malaysia) Berhad   
13) Pacific & Orient Insurance Co. Berhad   
14) The Pacific Insurance Berhad   
15) Progressive Insurance Berhad   
16) QBE Insurance (Malaysia) Berhad   
17) RHB Insurance Berhad   
18) Tokio Marine Insurans (Malaysia) Berhad   
19) Tune Insurance Malaysia Berhad   
20) Uni.Asia General Insurance Berhad


 
Life and General Insurance Business

1) American International Assurance Bhd

General Information
HQ Address: Menara AIA, No. 99, Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 2056 1111
Facsimile: +603 2056 2992
Website: www.aia.com.my
      
Complaints Unit
Department Name: Customer Relations Unit
Contact: Mr Chen Seong Onn
Address: Level 7, Menara AIA, 99 Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 2056 3715
Facsimile: +603 2056 3791
E-mail: SeongOnn.chen@aia.com


2) Etiqa Insurance Berhad

General Information
HQ Address: Level 19, Tower C, Dataran Maybank, No. 1, Jalan Maarof, 59000 Kuala Lumpur, Malaysia.
Telephone: +603 2176 9000 / 9200
Facsimile: +603 2176 9090
Website: www.etiqa.com.my
      
Complaints Unit
Department Name: Complaint Management Unit
Contact: Rahayu Mohamad Anuar
Address: Level 4, Tower C, Dataran Maybank, No 1 Jalan Maarof, 59000 Kuala Lumpur, Malaysia.
Telephone: 1-300-13-8888
Facsimile: +603 2785 3093
E-mail: info@etiqa.com.my


3) ING Insurance Berhad

General Information
HQ Address: Menara ING, 84 Jalan Raja Chulan, P.O. Box 10846, 50927 Kuala Lumpur, Malaysia.
Telephone: +603 2058 4838
Facsimile: +603 2161 0549
Website: www.ing.com.my
      
Complaints Unit
Department Name: Customer Care
Contact: Ms Koid Seow Peng
Address: Menara ING, 84 Jalan Raja Chulan, 50927 Kuala Lumpur, Malaysia.
Telephone: 1 800 88 0303
Facsimile: +603 2711 0175
E-mail: custserve@ing.com.my


4) MCIS Zurich Insurance Berhad

General Information
HQ Address: Wisma MCIS Zurich, Jalan Barat, 46200 Petaling Jaya, Selangor, Malaysia.
Telephone: +603 7955 2577
Facsimile: +603 7957 1562
Website: www.mciszurich.com.my
      
Complaints Unit
Department Name: Complaint Unit
Contact: Naomi Santhanasamy
Address: Wisma MCIS Zurich, Jalan Barat, 46200 Petaling Jaya, Selangor, Malaysia.
Telephone: +603 7652 3956
Facsimile: +603 7955 6332
E-mail: naomi.santhanasamy@mciszurich.com.my


5) Prudential Assurance Malaysia Berhad

General Information
HQ Address: Level 17, Menara Prudential, No. 10, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
Telephone: +603 2031 8228
Facsimile: +603 2032 3939
Website: www.prudential.com.my
      
Complaints Unit
Department Name: Customer Engagement
Contact: Complaints Unit
Address: Level 3, Menara Prudential, No. 10, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
Telephone: +603 2116 0460
Facsimile: +603 2166 0599
E-mail: prufeedback@prudential.com.my


6) Zurich Insurance Malaysia Berhad

General Information
HQ Address: Aras 11, Menara Zurich, No. 12, Jalan Dewan Bahasa 50460 Kuala Lumpur, Malaysia.
Telephone: +603 2146 8000
Facsimile: +603 2142 5863
Website: www.zurich.com.my
      
Complaints Unit
Department Name: Complaint unit
Contact: Ms Cheah Siew Ming
Address: Aras 11, Menara Zurich, No. 12, Jalan Dewan Bahasa 50460 Kuala Lumpur, Malaysia.
Telephone: +6 03 2146 8000 / 2146 8357 (D/L)
Facsimile: +6 03 2144 1622
E-mail: siewming.cheah@zurich.com.my
 

Life Insurance Business Only
 1) AXA Affin Life Insurance Berhad

General Information
HQ Address: 8th Floor, Chulan Tower, No. 3, Jalan Conlay, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 2117 6688
Facsimile: +603 2117 3698
Website: www.axa-affin.com
       
Complaints Unit
Department Name: Customer Care
Contact: Carol Leong, Customer Care Manager
Address: Tingkat 8, Chulan Tower, No. 3 Jalan Conlay, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 2117 6688
Facsimile: +603 2117 6768
E-mail: customer.care@axa-life.com.my


2) Allianz Life Insurance Malaysia Berhad    

General Information
HQ Address: Suite 3A-15, Level 15, Block 3A, Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia.
Telephone: +603 2264 1188 / 2264 0688
Facsimile: +603 2264 1199
Website: www.allianz.com.my
       
Complaints Unit
Department Name: Complaints Unit, Customer Service Department
Contact: Mr. Murali Raja / Ms. Jamie Seow Boon Kia
Address: Ground Floor, Block 2A, Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia.
Telephone: +603 2263 6002
Facsimile: +603 2264 0520
E-mail: customer.service@allianz.com.my


3) AmLife Insurance Berhad

General Information
HQ Address: 9th Floor, Bangunan AmAssurance, 1 Jalan Lumut, 50400 Kuala Lumpur, Malaysia.
Telephone: +603 4047 8000
Facsimile: +603 4043 8680
Website: www.ambg.com.my
       
Complaints Unit
Department Name: Customer Relationship Unit
Contact: Ms Juliet Ng Pei Sze
Address: Customer Relationship Unit, 9th Floor, Bangunan AmAssurance, No. 1 Jalan Lumut, 50400 Kuala Lumpur, Malaysia.
Telephone: +60 3 4047 8100
Facsimile: +60 3 2171 3000
E-mail: feedback-amlife@ambankgroup.com


4) CIMB Aviva Assurance Berhad

General Information
HQ Address: Level 11, No. 338, Jalan Tuanku Abdul Rahman, 50100 Kuala Lumpur,
Malaysia.
Telephone: +603 2612 3600
Facsimile: +603 2698 7035
Website: www.cimbaviva.com
       
Complaints Unit
Department Name: Customer Services
Contact: Pn Fidya Saleh
Address: Level 7, No. 338, Jalan Tuanku Abdul Rahman, 50100 Kuala Lumpur,
Malaysia.
Telephone: +603 2614 3535
Facsimile: +603 2614 3550
E-mail: fidyasaleh@cimbaviva.com


5) Great Eastern Life Assurance (Malaysia) Berhad

General Information
HQ Address: Menara Great Eastern, 303 Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 4259 8888
Facsimile: +603 4259 8000
Website: greateasternlife.com/my
       
Complaints Unit
Department Name: Complaint Handling Unit
Contact: Chia Chun Yung
Address: Great Eastern Life Assurance (Malaysia) Berhad, Complaints Handling Unit, Menara Great Eastern, 303 Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 4813 3738
Facsimile: +603 4259 8397
E-mail: feedback@greateasternlife.com


6) Hong Leong Assurance Berhad

General Information
HQ Address: Level 3, Tower B, PJ City Development, No. 15A Jalan 219, Seksyen 51A, 46100 Petaling Jaya, Selangor, Malaysia.
Telephone: +603 7650 1818
Facsimile: +603 7650 1991
Website: www.hla.com.my
       
Complaints Unit
Department Name: Call Centre & Customer Service
Contact: Ms Lim Lee Peng / Ms Vemala Nathan
Address: Level 3, Tower B, PJ City Development, No. 15A Jalan 219, Seksyen 51A, 46100 Petaling Jaya, Selangor, P.O. Box 120, 46710 Petaling Jaya, Selangor, Malaysia.
Telephone: +60 3 7650 1818 (GL) / 7650 1288 (Customer Service)
Facsimile: +60 3 7650 1299
E-mail: csiu@hla.hongleong.com.my / lplim@hla.hongleong.com.my / vemala@hla.hongleong.com.my



7) Manulife Insurance Berhad

General Information
HQ Address: Menara John Hancock, Jalan Gelenggang, Bukit Damansara, 50490 Kuala Lumpur,
Malaysia.
Telephone: +603 2719 9228
Facsimile: +603 2094 0972
Website: www.manulife.com.my
       
Complaints Unit
Department Name: Customer Complaint Unit
Contact: Foong Yee Ping
Address: Manulife Insurance (Malaysia) Berhad, Customer Complaint Unit, P.O. Box 10312, 50710 Kuala Lumpur,
Malaysia.
Telephone: +603 2095 7612 / 2095 7613
Facsimile: +603 2092 2960
E-mail: service@manulife.com.my



8)Tokio Marine Life Insurance Malaysia Bhd

General Information
HQ Address: (formerly known as TM Asia Life Malaysia Bhd.)
Ground Floor, Menara Tokio Marine Life, 189, Jalan Tun Razak, 50400 Kuala Lumpur,

Malaysia.
Telephone: +603 2059 6188
Facsimile: +60 3 2162 8068
Website: www.tokiomarinelife.com.my
       
Complaints Unit
Department Name: Customer Service Centre
Contact: Ms Summer Liew | Ms Sheena Jayne
Address: (formerly known as TM Asia Life Malaysia Bhd.)
Ground Floor, Menara Tokio Marine Life, 189, Jalan Tun Razak, 50400 Kuala Lumpur,

Malaysia.
Telephone: +603 2059 6188
Facsimile: +603 2164 0988
E-mail: customercare@tokiomarinelife.com.my




9) Uni.Asia Life Assurance Berhad

General Information
HQ Address: Tingkat 8, Bangunan Uni.Asia, 16, Jalan Tun Tan Siew Sin, 50050 Kuala Lumpur,

Malaysia.
Telephone: +60 3 2072 1775
Facsimile: +60 3 2031 4689
Website: www.uniasialife.com.my
       
Complaints Unit
Department Name: Complaints Unit
Contact: Lim Poh Yeow (Assistant General Manager) / Andrew Lee Poh Chuan (Manager)
Address: Bangunan Uni.Asia, 16 Jalan Tun Tan Siew Sin, 50050 Kuala Lumpur,

Malaysia.
Telephone: +603 2687 2000
Facsimile: +603 2032 2739
E-mail: lpy@uniasialife.com.my, lpc@uniasialife.com.my


 
General Insurance Business Only
 
 
01) ACE Jerneh Insurance Berhad   

General Information
HQ Address: Wisma ACE Jerneh, 38 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
Telephone: +603 2116 3300
Facsimile: +603 2142 6672
Website: www.acejerneh.com.my
       
Complaints Unit
Department Name: Customer Complaints Unit
Contact: 1. Yvonne Yu (General Enquiries) 2.Chan Wai Khoon (Accident & Health / Travel Insurance)
Address: Wisma ACE Jerneh, 38 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
Telephone: +603 2116 3321 / +603 2058 3168
Facsimile: +603 2142 6672 / +603 2032 5472
E-mail: Inquiries.MY@acegroup.com


02) AIG Malaysia Insurance Berhad

General Information
HQ Address: Level 18 Menara Worldwide, 198 Jalan Bukit Bintang, 55100 Kuala Lumpur,Malaysia.
Telephone: +603 2118 0188
Facsimile: +603 2118 0288
Website: www.aig.my
       
Complaints Unit
Department Name: Complaint Handling Unit
Contact: Subashini Katrikassi
Address: Customer Care, Level 18, Menara Worldwide, 198 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.
Telephone: 1 800 8888 11 or +603 2118 0188
Facsimile: +603 2118 0288
E-mail: AIGMYCare@aig.com



03) AXA Affin General Insurance Berhad

General Information
HQ Address: Ground Floor, Wisma Goldhill,67 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia.
Telephone: +603 2170 8282
Facsimile: +603 2032 3131
Website: www.axa.com.my
       
Complaints Unit
Department Name: Customers Complaint Unit
Contact: Ang Puay Yoke / Michael Rajoo / Wo Yoke Fong
Address: Tingkat 23, Wisma Goldhill, 67, Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia.
Telephone: +603 2170 8282 / 2170 8370 / 2170 8270
Facsimile: +603 2031 6393
E-mail: puayyoke.ang@axa.com.my / michael.rajoo@axa.com.my / yokefong.wo@axa.com.my


04) Allianz General Insurance Company (Malaysia) Berhad

General Information
HQ Address: Suite 3A-15, Level 15, Block 3A, Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia.
Telephone: +603 2264 1188 / 2264 0688
Facsimile: +603 2264 1199
Website: www.allianz.com.my
       
Complaints Unit
Department Name: Complaints Unit, Customer Service Department
Contact: Mr. Murali Raja / Ms. Rasyikah Mohd Razali
Address: Suite 3A-15, Level 15, Block 3A, Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia.
Telephone: +603 2264 0520
Facsimile: +603 2264 0602
E-mail: customer.service@allianz.com.my



05) AmG Insurance Berhad

General Information
HQ Address: Level 13A, Bangunan AmAssurance, No. 1, Jalan Lumut, 50400 Kuala Lumpur, Malaysia.
Telephone: +603 4047 8000
Facsimile: +603 4045 3520
Website: www.amassurance.com.my
       
Complaints Unit
Department Name: Compliance Unit, Compliance & Operational Assurance Department
Contact: Johisham Jamaludin
Address: Level 13A, Bangunan AmAssurance, No. 1, Jalan Lumut, 50400 Kuala Lumpur, Malaysia.
Telephone: +603 4045 2320
Facsimile: +603 4045 3520
E-mail: feedback-amg@ambankgroup.com



06) Berjaya Sompo Insurance Berhad

General Information
HQ Address: 18th Floor, Office Block, Berjaya Plaza, 12 Jalan Imbi, 55100 Kuala Lumpur, Malaysia.
Telephone: +603 2141 3323
Facsimile: +603 2142 4782
Website: www.bgi.com.my
       
Complaints Unit
Department Name: Customer Service
Contact: Ms. Evelyn Chong
Address: 18th Floor, Menara BGI, Plaza Berjaya, 12, Jalan Imbi, 55100 Kuala Lumpur, Malaysia.
Telephone: +603 2144 5477
Facsimile: +603 2141 9205
E-mail: evelyn@berjayasompo.com.my



07) Danajamin Nasional Berhad

General Information
HQ Address: Level 25, The Gardens North Tower, Mid Valley City Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia.
Telephone: +603 2299 2000
Facsimile: +603 2299 2100
Website: www.danajamin.com



08) Kurnia Insurans (Malaysia) Berhad

General Information
HQ Address: Menara Kurnia, Blok B4, Leisure Commerce Square, No. 9 Jln PJS 8/9, 46150 Petaling Jaya, Selangor, Malaysia.
Telephone: +603 7875 3333
Facsimile: +603 7875 9933
Website: www.kurnia.com
       
Complaints Unit
Department Name: Public Complaint Unit
Contact: Mdm. Lee Khim Kee / Ms. Daphnie Lau / Mr. John Nicholas
Address: Menara Kurnia, Blok B4, Pusat Dagang Setia Jaya, No. 9, Jalan PJS 8/9, 46150 Petaling Jaya, Selangor, Malaysia.
Telephone: +603 7876 1158
Facsimile: +603 7876 0891
E-mail: helpdesk@kurnia.com / customercomplaint@kurnia.com



09) Lonpac Insurance Berhad

General Information
HQ Address: 7th, 21st - 23rd Floor, Public Bank Building, 6 Jalan Sultan Sulaiman, 50000 Kuala Lumpur, Malaysia.
Telephone: +603 2262 8688 / 2723 7888
Facsimile: +603 2078 7455
Website: www.lonpac.com
       
Complaints Unit
Department Name: Customer Service/Complaints Unit
Contact: Puan Noor Hayati binti Yaacob (Customer Service Manager)
Address: LG Floor, Bangunan Public Bank, No. 6, Jalan Sultan Sulaiman, 50000 Kuala Lumpur, Malaysia.
Telephone: +603 2262 8666
Facsimile: +603 2715 1332
E-mail: complaint@lonpac.com



10) MSIG Insurance (Malaysia) Berhad

General Information
HQ Address: Level 29, Menara Weld, 76 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia.
Telephone: +603 2050 8228
Facsimile: +603 2026 8086
Website: www.msig.com.my
       
Complaints Unit
Department Name: Customer Service Department
Contact: Agnes Ang Cheng Wooi
Address: Level 22, Menara Weld, 76, Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia.
Telephone: +603 2050 8294
Facsimile: +603 2070 1454
E-mail: agnes_ang@my.msig-asia.com



11) Multi-Purpose Insurans Berhad

General Information
HQ Address: 9th Floor, Menara Multi-Purpose, Capital Square, 8 Jalan Munshi Abdullah, 50100 Kuala Lumpur, Malaysia.
Telephone: +603 2691 9888
Facsimile: +603 2694 5758 / 5759
Website: www.mpib.com.my
       
Complaints Unit
Department Name: Customer Complaint Unit
Contact: Ho Sook Weng
Address: 8th Floor, Menara Multi-Purpose, Capital Square, No. 8, Jalan Munshi Abdullah, 50100 Kuala Lumpur, Malaysia.
Telephone: +603 2034 9888 ext 2139
Facsimile: +603 2692 4716
E-mail: swho@mpib.com.my



12) Overseas Assurance Corporation (Malaysia) Berhad

General Information
HQ Address: Level 18, Menara Great Eastern, 303 Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 4259 7888
Facsimile: +603 4813 2737
Website: www.oac.com.my
       
Complaints Unit
Department Name: Complaint Handling Unit
Contact: Chong Kah Lay / Corinne Hor
Address: Level 18, Menara Great Eastern, 303 Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 4259 7929 (Chong Kah Lay) / +6012 6888 645 (Corinne)
Facsimile: +603 4813 3798 (Corinne)
E-mail: klchong@oac.com.my / Corinneevelynhor@greateasternlife.com



13) Pacific & Orient Insurance Co. Berhad

General Information
HQ Address: 11th Floor, Wisma Bumi Raya, 10 Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.
Telephone: +603 2698 5033
Facsimile: +603 2693 8145
Website: www.pacific-orient.com/poi/
       
Complaints Unit
Department Name: Complaint
Contact: Liew Moy Yon
Address: 11th Floor, Wisma Bumi Raya, No. 10, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.
Telephone: +603 2698 5033 (Ext. 3471)
Facsimile: +603 2692 6700
E-mail: helenyee@pacific-orient.com



14) The Pacific Insurance Berhad

General Information
HQ Address: 6th Floor, Menara Prudential, 10, Jalan Sultan Ismail, Peti Surat 12490, 50780 Kuala Lumpur, Malaysia.
Telephone: +603 2072 6633
Facsimile: +603 2070 1881
Website: www.pacificinsurance.com.my
       
Complaints Unit
Department Name: Complaints Monitoring Unit
Contact: Ong Boon Hock
Address: Level 6, Menara Prudential, No. 10, Jalan Sultan Ismail, 50780 Kuala Lumpur, Malaysia.
Telephone: +603 2176 1188
Facsimile: +603 2026 3898
E-mail: bhong@pacificinsurance.com.my



15) Progressive Insurance Berhad

General Information
HQ Address: 9 & 10 Floor, Berjaya Plaza, 12 Jalan Imbi, 55100 Kuala Lumpur, Malaysia.
Telephone: +603 2141 0044
Facsimile: +603 2141 8257 / 2144 4528
Website: www.progressiveinsurance.com.my
       
Complaints Unit
Department Name: Complaint Unit
Contact: Ganesan Ramachandran
Address: 9th & 10th Floor, Menara BGI, Plaza Berjaya, No. 12, Jalan Imbi, 55100 Kuala Lumpur, Malaysia.
Telephone: +603 2118 8111
Facsimile: +603 2118 8101/8102
E-mail: ganesan@progressiveinsurance.com.my



16) QBE Insurance (Malaysia) Berhad

General Information
HQ Address: No. 638, Level 6 & 7, Block B1, Pusat Dagang Setia Jaya, (Leisure Commerce Square), No. 9 Jalan PJS 8/9, 46150 Petaling Jaya, Selangor, Malaysia.
Telephone: +603 7861 8400
Facsimile: +603 7873 7430
Website: www.qbe.com.my
       
Complaints Unit
Department Name: Complaint Unit
Contact: Shirlyn Lim Seow Ling/Hardev Singh (78618622)
Address: No. 638, Level 6, Block B1, Pusat Dagang Setia Jaya (Leisure Commerce Square), No. 9, Jalan PJS 8/9, 46150 Petaling Jaya, Selangor, Malaysia.
Telephone: +603 7861 8763
Facsimile: +603 7873 7430
E-mail: shirlyn@qbe.com.my / hardevs@qbe.com.my



17) RHB Insurance Berhad

General Information
HQ Address: Level 10, Tower One, RHB Centre, Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia.
Telephone: +603 9281 2731
Facsimile: +603 9281 2729
Website: www.rhb.com.my/insurance/main/
       
Complaints Unit
Department Name: Complaint Unit
Contact: Ahmad Zaidi Khairuddin
Address: Level 8, Tower One, RHB Centre, Jalan Tun Razak, 50726 Kuala Lumpur, Malaysia.
Telephone: +603 9280 3173
Facsimile: +603 9281 2729
E-mail: zaidi@rhbinsurance.com.my



18) Tokio Marine Insurans (Malaysia) Berhad

General Information
HQ Address: 29 - 31 Floor, Menara Dion, 27 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
Telephone: +603 2026 9808
Facsimile: +603 2026 9708
Website: www.tokiomarine.com.my
       
Complaints Unit
Department Name: Complaint Unit
Contact: Lim Chong Beng / Hasliza Bte Hashim / Wong Wai Kit
Address: 29 - 31st Floors, Menara Dion, 27 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
Telephone: +603 2026 9808
Facsimile: +603 2026 9708
E-mail: cblim@tokiomarine.com.my


   
19) Tune Insurance Malaysia Berhad

General Information
HQ Address:     Bangunan Tune Insurance, 36 Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
Telephone:     +603 2070 2828
Facsimile:     +603 2072 4150
Website:     www.tuneinsurance.com
       
Complaints Unit
Department Name:     Legal & Compliance Department
Contact:     Kathiravan a/l Balakrishnan, Manager
Address:     Bangunan Tune Insurance, 36 Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
Telephone:     +603 2070 2828 ext 255
Facsimile:     +603 2070 3657
E-mail:     kathiravan.balakrishnan@tuneinsurance.com 
 


20) Uni.Asia General Insurance Berhad

General Information
HQ Address: Menara Uni.Asia, 1008 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
Telephone: +603 2693 8111
Facsimile: +603 2693 0111
Website: www.uniasiageneral.com.my
       
Complaints Unit
Department Name: Customer Complaints
Contact: Ms Nages
Address: 9th Floor, Menara Uni.Asia, 1008 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
Telephone: +603 2693 2870
Facsimile: +603 2693 1611
E-mail: customercare@uniasiageneral.com.my 
 
 
 
 
 
 
BNMLINK & TELELINK

Bank Negara Malaysia Laman Informasi Nasihat dan Khidmat (BNMLINK) represents one of Bank Negara Malaysia’s important points of contact with the general public. BNMLINK acts as a centralised point of contact to facilitate a rapid and effective response for members of the public and small and medium enterprises (SMEs) in matters related to the financial sector. BNMLINK through its exhibitions, self-service kiosks and booklets also provide consumer financial education as well as awareness on the role of Bank Negara Malaysia in nation building to the public.

BNMLINK provides walk-in customer services and operates from Monday - Friday, 9.00 a.m. - 5.00 p.m. at our headquarters in Kuala Lumpur .

Click here to visit the BNMLINK website.

BNMTELELINK complements the walk-in counter services of BNMLINK for the general public and can be contacted directly either by telephone, fax, letter or email.

Members of the public can contact BNMLINK and BNMTELELINK for information, enquiries or redress in the areas of conventional and Islamic banking, insurance and takaful, advisory services for small and medium enterprises, foreign exchange administration and other matters under Bank Negara Malaysia's purview.

Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Walk-in Customer Service Centre)
Ground Floor, D Block,
Jalan Dato' Onn
50480 Kuala Lumpur

Tel : +603-2698-8044 extension 8950 / 8958 (BNMLINK general line)

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)

Contact Centre (BNMTELELINK)
Laman Informasi Nasihat dan Khidmat (LINK)
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur

Tel : 1-300-88-5465 (1-300-88-LINK)
(Overseas: +603-2174-1717)
Fax: +603-2174-1515
E-mail: bnmtelelink@bnm.gov.my

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)


BNMLINK & TELELINK
Complaint units of financial institutions
Biro Kredit (Credit Bureau)
Agensi Kaunseling dan Pengurusan Kredit (AKPK)
Financial Mediation Bureau (FMB)

BNMLINK & TELELINK

Go to BNMLINK WebsiteBank Negara Malaysia Laman Informasi Nasihat dan Khidmat (BNMLINK) represents one of Bank Negara Malaysia’s important points of contact with the general public. BNMLINK acts as a centralised point of contact to facilitate a rapid and effective response for members of the public and small and medium enterprises (SMEs) in matters related to the financial sector. BNMLINK through its exhibitions, self-service kiosks and booklets also provide consumer financial education as well as awareness on the role of Bank Negara Malaysia in nation building to the public.

 
BNMLINK provides walk-in customer services and operates from Monday - Friday, 9.00 a.m. - 5.00 p.m. at our headquarters in Kuala Lumpur .

Click here to visit the BNMLINK website.

http://www.bnm.gov.my/bnmlink/index.htm

BNMTELELINK complements the walk-in counter services of BNMLINK for the general public and can be contacted directly either by telephone, fax, letter or email.

Members of the public can contact BNMLINK and BNMTELELINK for information, enquiries or redress in the areas of conventional and Islamic banking, insurance and takaful, advisory services for small and medium enterprises, foreign exchange administration and other matters under Bank Negara Malaysia's purview.

Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Walk-in Customer Service Centre)
Ground Floor, D Block,
Jalan Dato' Onn
50480 Kuala Lumpur

Tel : +603-2698-8044 extension 8950 / 8958 (BNMLINK general line)

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)

Contact Centre (BNMTELELINK)
Laman Informasi Nasihat dan Khidmat (LINK)
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur

Tel : 1-300-88-5465 (1-300-88-LINK)
(Overseas: +603-2174-1717)
Fax: +603-2174-1515
E-mail: bnmtelelink@bnm.gov.my

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)




Complaint units of financial institutions

As a consumer, it is your right and responsibility to address any dissatisfaction or discrepancy with your financial service provider. All commercial banks, Islamic banks, insurance companies, takaful operators and card issuers that are regulated by Bank Negara Malaysia have established dedicated complaints units in their respective organizations to address and respond to complaints in a timely manner.

If you have a complaint about the products or services of your financial service provider, or you are not satisfied with any action taken by your financial service provider, you should first try to resolve the complaints with the complaints unit of your financial service provider.

You can look for the details of your financial service provider’s complaints unit and the officer in charge by following these links:

Licensed banking institutions in Malaysia
Licensed Insurance companies & Takaful operators
List of Issuers of Credit Cards, Charge Cards, E-money and Remittance Service Providers

To learn more about how to make a complaint, please visit the bankinginfo and insuranceinfo website:





Financial Mediation Bureau (FMB)

The Financial Mediation Bureau (FMB) is an independent body set up to help settle disputes between you and your financial service providers who are its members.

The FMB provides consumers with a platform for an objective and timely resolution of disputes, claims and complaints arising from services provided by the member financial institutions (presently comprising the commercial banks, Islamic banks, investment banks, insurance companies, takaful operators, development financial institutions and card issuers that are regulated by Bank Negara Malaysia).

The FMB provides you with a fast, convenient and efficient avenue to refer your disputes for resolution as an alternative to the courts. These disputes may be banking/financial related as well as insurance and takaful related.

The services of the FMB is offered free of charge to you.

For more information and to learn how FMB may help you, please visit the FMB's website.

http://www.fmb.org.my/ 
 
 
 
Malaysia Medical Insurance Organization (MMI)
Your Trusted Malaysia Medical Insurance Risk Management Advisory Provider

Malaysia Medical Insurance Organization (MMI)
Head Office,
158-3-7, BLOK 158, KOMPLEKS MALURI,
JALAN JEJAKA, TAMAN MALURI,CHERAS,
55100 KUALA LUMPUR, MALAYSIA.
MMI careline +603-92863323
mmicare@medicalinsurance.com.my
www.medicalinsurance.com.my
 
 
How To Become MMI Associate Members please click HERE
 
Please click HERE for MMI Associate Members Application Form